Services
What Dr.20 offers
Every service is provided by DR20 TRUST or a partner it works with. Consultations happen in person; home services are delivered by staff assigned by your branch.
Doctor Consultation (₹20)
An in-person consultation with a Trust doctor at the branch clinic.
- Delivered by
- Doctor
- How it is booked
- You choose a doctor and an appointment slot.
- Payment
- Pay in the app, or at the branch front desk, before the consultation.
Specialist doctors of the Trust also consult at the branch, where available.
Private Clinic Consultation
An appointment at an outside partner clinic.
- Delivered by
- Partner clinic
- How it is booked
- You book an appointment slot that the clinic manages.
- Payment
- You pay the clinic directly. No money is paid through Dr.20.
Home Healthcare Visit
A nurse visits your home for a one-off visit.
- Delivered by
- Nurse
- How it is booked
- You request a visit and the branch assigns a nurse.
- Payment
- Pay before the visit.
Nursing Care
Ongoing nursing care at home.
- Delivered by
- Nurse
- How it is booked
- You book visits or shifts and the branch assigns a nurse.
- Payment
- Pay before each visit. Shifts are paid in full when you book.
Elder Care
Care at home for older family members, including help with feeding, hygiene and moving around.
- Delivered by
- Caregiver
- How it is booked
- You book visits or shifts and the branch assigns a caregiver.
- Payment
- Pay before each visit. Shifts are paid in full when you book.
Physiotherapy
Physiotherapy sessions at home.
- Delivered by
- Physiotherapist
- How it is booked
- You request sessions and the branch assigns a physiotherapist.
- Payment
- Pay before each session.
Post-Surgery Care
Nursing shifts at home while you recover after an operation.
- Delivered by
- Nurse
- How it is booked
- You book shifts and the branch assigns a nurse.
- Payment
- Shifts are paid in full when you book.
Lab Tests & Diagnostics
Your doctor refers you to an outside lab, and the report is added to your health record.
- Delivered by
- Your doctor refers you; you or our staff upload the report
- How it is booked
- This is not a booking. Your doctor records the referral in the app.
- Payment
- The lab bills you directly for the tests.
Home sample collection is a separate service: a lab technician collects the sample at home and sends it to a partner lab. You pay Dr.20 for the collection, and the lab bills you separately for the tests.
Mental Wellness
Sessions with a counsellor, and with a psychiatrist when needed.
- Delivered by
- Counsellor or psychiatrist
- How it is booked
- You choose a counsellor and an appointment slot.
- Payment
- Pay before the session.
Diabetes Management
Regular home checks by a nurse: blood sugar, blood pressure and your readings log.
- Delivered by
- Nurse
- How it is booked
- You book visits and the branch assigns a nurse.
- Payment
- Pay before each visit.
Where home services are available
Home services are available within each branch's service area, which is set by distance from the branch and a list of villages and pincodes. The app tells you whether your address is covered before you book.
What Dr.20 does not offer
- Video or phone consultations. Every consultation is in person.
- Medicine sales or delivery. Doctors issue prescriptions in the app; the branch pharmacy is separate from the app.
- Booking or paying for lab tests. Labs bill you directly.
- Emergency care. In an emergency, call 108 or 112.
Dr.20 is not for emergencies. For emergencies call 108 / 112
Dr.20 is not a medical device and does not diagnose, treat, cure, or prevent any medical condition. Always consult a qualified healthcare professional for medical advice, diagnosis or treatment.